User Support
Costão do Santinho Tourism and Leisure
Technical support and operational continuity in a large-scale environment.
PROFESSIONAL PORTFOLIO • BALNEÁRIO CAMBORIÚ, BRAZIL
Technology, systems and operations
Well-organized technology
moves operations forward.
I am Sílvio Luiz da Silva. I work at the intersection of infrastructure, systems, data and people to make work safer, more efficient and predictable.
Explore my experienceSINCE2004
Professional experience in technology, support, systems and management.
Business systems · Infrastructure · Support · Processes
01 / PROFILE
A technical perspective that starts with the reality of the people doing the work.
My experience was built in industrial, commercial, construction, service and hospitality operations. In every context, I learned that a technical solution is only valuable when it makes routines easier, reduces risk and gives people clarity.
I work carefully and objectively: I understand the scenario, organize information, identify priorities and follow through.
I am comfortable with systems, equipment, data and user support — always focused on quality, continuity and accountability.
02 / EXPERTISE
Where I can add value.
Hands-on work, without unnecessary jargon, focused on how the business operates.
- Systems and data
- Business systems, reports, databases, information organization and support for critical routines.
- Infrastructure
- Servers, networks, connectivity, equipment, backups and upgrade planning.
- Support and continuity
- User support, troubleshooting, prevention and follow-up of operational environments.
- Processes and management
- Administrative organization, documentation, leadership, planning and continuous improvement.
03 / CAREER
Applied experience across different business contexts.
A selection of the roles that define my professional work.
User Support / Systems
Digisys Management Systems · Sênior Systems
Business systems, reports, servers, backups and infrastructure upgrade planning.
IT Management
Digitech IT Solutions
Infrastructure, connectivity, systems, video monitoring and user support.
IT and Administrative Management
Agrícola Vieira · Pires Andrade Construction
Process organization, systems and direct support for operational management.
Support, Systems and Commercial Management
Diplomata · Bigolin · Open Veículos Renault · SLS Informática
Foundational experience in support, networks, servers, business systems, client relations and leadership.
EDUCATION
Associate Degree in Systems Analysis and Development · UNIVALI · 2022—2024
04 / PROFESSIONAL PROFILE
Technology with organization, clarity and responsibility.
My career combines hands-on experience in systems, infrastructure and operations, always focused on solutions that support people and make work flow better.
Contact
Let's talk.
For opportunities, projects or a professional conversation, write to:
falecom@silvioluizsilva.net.br